I've bought a Netpeak Checker subscription. Where can I download my invoice? Your "quick recap" e-mail is not enough.
I also need some form of tax receipt in order to claim this back.
Emailed Amber and received the following:
Unfortunately we can't provide you with the invoice now since our payment system can't issue invoice after the payment is already made.
Also, payments via credit card do not anticipate invoices. Apologies for not informing you beforehand. Hope this won't cause you much trouble."
My initial thought was that they're not a registered company because there is no business information anywhere (address, company registration number etc.) but who knows!
Thanks for the info, Matt... yes, it seems that they're not registered which looks a bit unprofessional imho. And "payments via credit card do not anticipate invoices" phrase is really strange. Any payment should anticipate an invoice if you're a registered company.
Hi Gene and Matthew,
Thanks for reaching out and sorry for this misunderstanding.
Company registration number: 08991979.
Registered office address: Office 7, 35-37 Ludgate Hill, London, England, EC4M 7JN.
We accept all the payments via special payment system Stripe. When the order was already paid, it's impossible for the system to issue an invoice and it's a common practice that the invoices are issued before the payment, not after. So, in case you have already made the payment, we are not able to provide you with the invoice.
We can offer you an alternative way to affect payment – via checking account. Thus, we at first issue an invoice and then you make the payment.
We are sorry for this inconvenience. If you have any other questions, feel free to contact me.
Hi! I also need an invoice! The way you manage invoice is not convenient!
We know about this issue and we understand how frustrating this situation is. We're looking for an alternative way to affect payments that will let us issue invoices. We'll do our best to get it settled asap. However, now we can't provide you with the invoice after the payment. Sorry for having these troubles.
If you have any other questions or suggestions, do not hesitate to contact us.
I would offer a manually produced invoice for clients who are asking for it until you have a better solution :)
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